main objective of the Support Technician (ST) is to act preventively, speeding
the problems solution and helping the client use the full potential of the
Gasparini Machines. Among the CT"s activities are:
monitor the work between operator and machine, verifying if the concerning
worker is qualified to use all of the equipment"s resources in the correct
form. To instruct and guide the operator
to use the resources, optimizing the service time and ensuring the quality of
the final result.
a survey, enlist the suggestions and complaints from clients related to the
equipment and the service, offered by Gasparini.
offer the Programmed Preventive Service through previously defined proposal,
showing the advantages and benefits of this service.
briefly and clearly evaluate the real needs of the client (materials and
trainings) through the visits file.